Creating Wow – Strategic Customer Service Setting Goals & Achieving Them

Develop Customer Service skills to ensure your business continues to grow.

YOU WILL LEARN HOW TO:

• Maintain an Attitude of Service Excellence
• Identify and Understand Customer Needs
• Use Customer-Friendly Body Language and Words
• Practice Service Excellence at Every Customer Contact Point
• Handle Difficult Customers with Care
• Exceed Customer Expectations to Keep Clients Coming Back

Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.

The goal of Peak Performance is to create breakthroughs – to help you move systematically and decisively towards extraordinary results.

NEXT PUBLIC SEMINAR BEGINS: Date to be determined

NEXT IN-HOUSE SEMINAR BEGINS: When requested by our clients

PROGRAM INCLUDES:

• 2 half days or 1 full day
• Computer Program Generated Personal Assessments
• Comprehensive workbook
• Personal Coaching

YOUR INVESTMENT: Dependent upon group size