Conflict Management & Resolution

Learning Objectives

• Participants will be able to appreciate the negative and positive aspects of conflict and their major causes.
• Know the differences and similarities between performance issues, disagreements and personality clashes.
• Understand the “usual” escalation process and some tools which can prevent or reduce the level of conflict.
• Recognize the negative emotional reactions of persons who are engaged in conflict and some appropriate responses.
• Learn specific skills to successfully manage disputes.
• Know the 5 common styles of dealing with conflict and when they are most appropriately used.
• Be able to apply a model for resolving conflict.

NEXT PUBLIC SEMINAR BEGINS: Date to be determined

NEXT IN-HOUSE SEMINAR BEGINS: When requested by our clients

PROGRAM INCLUDES:

• Two half days or one full day
• Computer Program Generated Personal Assessments
• Comprehensive workbook
• Personal Coaching

YOUR INVESTMENT: Dependent upon group size